AirBNB has been using illustration heavily in the ad campaigns. Which is great news for illustrators. They went above that by creating a free online resource for freelance illustrators or it could be used for freelance artist in general to work through the process.
The break down the site into categories: Nailing the Brief, Championing Originality, Outwit Deadlines, Demystify Feedback, and About Tyrus. The site was named after Tyrus Wong, a former creative for Disney. He was the uncredited for creating the look and visual development for Bambi. If you don't know much about Tyrus watching the PBS special called Tyrus. Here is a link for the episode. I ended up buying it on DVD to show my animation students.
Back to the website Tyrus. I think its a great idea especially coming from a client that works heavily with illustration. It's a two way street of communication. I think this would be great for me to provide a client that might be new to working with freelance illustrators. Check it out!